Return Policies

All parts of the product or products to be returned / exchanged must be in their original packaging.

Return Policy applies only to online shopping via Turkey.

Customers in other countries should contact our local branch.

No returns are accepted by phone. The whole process starts after your written mail reaches us.

If a problem is detected in the product during service installation, exchange / return transactions can be made with a report.

You must check your delivery when you receive your product at the first time you receive it, and if there is any damage, you should report it to the delivery team.

You should take detailed pictures of the product or products you think are damaged and send your request to info@redline.mu with your invoice number.

From the moment we receive your notice of withdrawal, the purchase and return period of the products is completed within 20 days. 

For payments made by credit card, the product amount is returned to the bank within 7 days. In the next process, the reflection of the amount on your account is entirely related to the bank transaction processes. It can take an average of 2 to 3 weeks to reflect the amount returned to your credit card to your account.